Sonesta Simply Suites Dallas Richardson

I had booked a room online for a discounted rate. when I arrived, Sonesta's computer was being updated and the clerk was not able to book me in at that moment. She was nice enough to find me a room and, as she stated, the update can take several hours. So she took my info and made a copy and we both agreed that she'll call me when it's time to run the transaction., regardless of the hour. I never heard the phone ring, however, at 8am I checked messages. She had left a message that she had run my account, but it was $20+ more than what I had originally booked the room for. So I spoke to the clerk on duty, and, she stated that I came in too early and then don't do early check in so I was charged normal fees. I explained to her the system was being updated and if it weren't, then I could've made a decision whether to stay and be charged full fee or come back at normalcheck in. She didn't care and charged me anyways.

I want my security deposit back they say it will come back on my card in ten business days still waiting!!

The surroundings- walking path with with lots of tree or tree-shades on both sides of the walkway. Quiet surroundings, easy access to car park or uber/ lyft. Hotel staffs -reception to cleaning, were good too. As a bonus the hotel has well-maintained in-room cooking facility, that we had utilized.

Everything was absolutely excellent, room was clean and very spacious. Staff was very helpful, we had a slight hiccup at check-in but was resolved quickly.

The homey environment and good people there when staff was needed they were there if not they were kind but professional